BT

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455 Reviews

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Paul's complaint against BT

Paul Gibson

15/01/2015

after 2weeks of calls to BT still no upload speed or resolution !

Complaint against BT

When you take a BT broadband service contact it only guarantees download speed, it does not cover upload speed. However without any upload speed you can only receive email or data you cannot send. I currently have an upload speed of 0.03mbs, this only allows transmission of files less than 100kb, it does not even allow purchase of goods as you cannot upload payment details or info. However if you call BT all they say is ; as per the contract only download speed is guaranteed, nothing they can do about it. Finally an engineer arrived, no problem with the line it's an ISP issue actual line diagnostics show upload speed of 0.35. So back to the call centre!

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