BT

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Rafael's complaint against BT

Rafael

10/05/2016

BT bullying alter cancelation

Complaint against BT

I have cancelled BT on the 05/04 after multiple attempts to get my line connected. BT would constantly provide me with false information and phone call after phone call I noticed that the advisors did not do what they have promised. Knowing that I decided to cancel and move on. A month later I tried Sky and BT sent me a bill claiming that due to Sky taking over the line, they had to prematurely cancel my account. I rang them and iterated that I had already cancelled over a month ago and all was settled. When asking for the recordings, the BT advisor refused to process my request. I am currently trying to look into my options as the best proof I have are those recordings.

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