BT

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BT has been overcharging me on my anytime calls for the past three years (since's complaint against BT

BT has been overcharging me on my anytime calls for the past three years (since 2012)

11/11/2015

BT has been overcharging me since 2012, promising to investigate and then no refunds received

Complaint against BT

Called BT in May 2015 when realised I was being charged for my evening and weekend calls since 2012. I was promised a refund and nothing happened. In August 2015, I was held in over an hour live chat with the complaints team on 28/08/15 and the manager promised that paper copies of my bills would be sent to me and the matter would be resolved. When this didn't happen, I called again today and was held in an another live chat with the complaints team, who transfered me to another team, who after another over an hour long chat, informed me that the offline team would contact me - fobbing me off AGAIN

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