BT

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Alexander's complaint against BT

Alexander Murray threipland

16/01/2015

BT miss sold me a product

Complaint against BT

During August 2014 BT contacted me and said that I was eligible for BT infinity. I was away on holiday at the time but I conacted them and agreed to go for the deal. They said it would be up and running when I got home two weeks later. I return home and I find no internet or phone connection. Engineer comes out a week later and laughs and says we will never get fast broadband as we are too far from the exchange. I talk to BT and have to get a new package from them on standard broadband. Now I want to cancel their service as 4G has arrived and they want to charge me £200...

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