BT

1.00 stars

455 Reviews

Broadband silhouette

COMPARE THE BEST TV & BROADBAND DEALS

Lia's complaint against BT

Lia Stanton

25/03/2015

Charged for fixing engineers mistakes

Complaint against BT

I was charged £178 for fixing the installers mess up. He had connected using wrong connections and also the White box was connected to the wall using blu-tack I was told at the time by the engineer fixing that I shouldn't have to pay for this as they were fixing the BT engineers mistake. My phone had also stopped working for a short time due to a fault on the line. I need phone access at all times as I have a rare condition that can cause dislocations, organ rupture. Whilst I was disconnected an emergency did happen and I struggled to get 999 help. They also did the installation using 2nd hand equipment.

  • supporters 0

BT has not yet responded

  • Comments (0)
400 characters

454 other reviews of BT


loader