BT

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455 Reviews

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Navit's complaint against BT

Navit Thareja

25/03/2015

customer nightmare

Complaint against BT

I ordered the bt infinity broadband package which was supposed to be installed on the 9th of March. Initially there was an appointment booked for an engineer to visit- the engineer never came. When I called BT , they mentioned that since I ordered home hub 5 the installation doesnt require an engineer to visit. I installed everything - BUT then phone line isn't working. Upon making a complain, an engineer visits who gets the phone working but then does something that kills the broadband. It's the 23rd now. I call bt and get an appointment date - no engineer shows up. Call them , they give another appointment date. It's the 27 th now. Worst service

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