BT

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Jill's complaint against BT

Jill Whitmore

16/10/2015

Home move requested August 2015, have to wait intil 23 October for completion!

Complaint against BT

August requested home move of phone, TV & broadband, to another property at the same address, due to language difficulties etc etc etc I'm still waiting. The engineer visited today 16/10/15 to move the phone line but the broad band/V doesn't work. I've now spoken to 29 people and have had to pay £50 (refunded in 6 months!) to have the broad band/TV back, but not until the 23/10/15! BT have even managed to change my phone number in the process, which is extremely annoying as it is used for security with banks etc! I had been told the my services, phone, TV and broadband would be back today!

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