jonathan's complaint against BT
In Contract - No customer care for you!
Complaint against BT
I was told today by British Telecom that because I'm in contract for another 12 months and therefore not eligible for a replacement wireless router thats broken and "the system" wouldn't allow them to send me a replacement - however if I renewed my contract for a further 24 months they'd be happy to send me a router. They didn't even give me one the last time I renewed but that doesn't count! I have a business contract spending £130 plus a month. A router costs £90 for me to buy so much much less for them Im sure.
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