BT

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Michael's complaint against BT

Michael Nelson

12/12/2014

Inept BT and BT Openreach service

Complaint against BT

I ordered Broadband from BT three weeks to moving into my new build property. 4 days before I completed I was told there would be a delay to my order; originally on the 24th November. Since then I have had 4 further delays; one of which I was asked to stay in the house all day and no one turned up - despite me contacting BT a number of times during the day. The latest call I've had (from a different department) states that work will be completed by the 22nd December - the third date I've had. BT Open Reach have subcontracted the work to another organisation and dont care when it's going to be completed.

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