BT

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Kelly's complaint against BT

Kelly Tompkins

19/11/2015

No phone or broadband for 4 weeks. house move

Complaint against BT

Shocking service 2 months ago bought a 12 month contract as they advised it was super easy to move and I could keep my number. 14 calls over 4 weeks. Online forms completed 1 week prior to move. I was told we'd be ready by 10 Nov then that moved to 24 Nov then I was told the line has an issue and I might have to pay 130 to get it rectified. I have been told 5 times by the Indian call center that a complain has been raised and a manager will call me back. Nothing, not one call and I have been on the phone for 3 hrs all in all on my own mobile not under BT. Incandescent.

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