BT

1.00 stars

457 Reviews

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Michelle's complaint against BT

Michelle Galloway

01/05/2015

No show engineer / appalling complaints service / faulty service for a month now!

Complaint against BT

I have had to virtually beg to get an engineer sent out - actually I got quite snotty as I was fed up being fobbed off with BT testing the line. Then when I have an engineers visits arranged he doesn't show - I have waited in all morning and they claim he called ( I have no missed call nor a voicemail). I ring to complain and will be told I will get a call back - guess what, nothing. So I call again marginally irate by this time to be pushed over the edge to be told they are not coming and will come on Tues between 8-1. Guess this had never been communicated to me before this

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