BT

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david's complaint against BT

david gillett

03/05/2016

payments

Complaint against BT

I had a repair to my telephone line which I have to pay for.however I cant afford to pay the full amount in one go.I have spent hours on the phone to BT and have offered to pay £20.00 per month which I have doing on top of my monthly bill.this was agreed by one adviser however they keep sending letters demanding the full amount.I spoke to another adviser who stated that Bt dont allow time to pay.as I am a disabled oap I cant pay the full amount at once.the letters theaten to cut me off.is there anything you can do for me? Thank you.

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