Mike's complaint against BT
Shoddy service when changing to BT
Complaint against BT
After 2 weeks BT have failed to activate two e-mail addresses after I migrated to BT from Demon. They have consistently evaded providing a plain answer to a plain question and failed to call back when promised. The 'helpers' seem unable to understand plain english and do their job. Eg: My IT engineer: "What are the steps for installing an email account on an iPad?"; BT 'helper': "Oh yes, Android". My IT Engineer: "What is the code we need to set up the e-mail?"; BT 'helper': "I'll email it to you"! How does this work when the e-mail is not set up? I could go on... In the end, we set up two Outlook accounts on four devices in about 20 minutes and cut BT out of the e-mail deal altogether.
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BT failed to resolve this complaint
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Mike Nicholls | | VERIFIED