BT

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Dave's complaint against BT

Dave Pope

23/10/2016

Useless Broadband faulty tv box.

Complaint against BT

BT TV keeps crashing when Wi-Fi goes off, won't respond to remote i turn power off tv works on freeview but wifi is off so i turn all power off every night and it usually works ok until i put tv on in the evening and it goes off again. the first week it was perfect until i upgraded my b/band to get a faster connection but it actually was slower. I used to get faster speed with TalkTalk only moving to BT because I could no longer get sky channels. I was promised the fault would be sorted by today but it appears nothing has been done, I am using my laptop tethered to my cell phone which is expensive and I have had enough. I want to cancel the whole thing as it is now a month since my broadband was installed and nothing has been done, I left TalkTalk because of poor customer service but they weren't as bad as this!

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