Skype

1.00 stars

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Emil's complaint against Skype

Emil Bakeev

02/06/2015

Skype stole my money by calling itself. perhaps it is stealing your money too

Complaint against Skype

I made automatic reload of Skype account via PayPal. on 30th May, I got over 9 notifications from PayPal saying they made payment to Skype. When I checked my Skype account on my iPad, I saw that nobody accessed my account, so no activity happened. However, when I logged into my Skype account online (with full profile, the one nobody accesses), I learnt that someone was making calls worth £60!!! And all calls were going to the same number. Moreover, when I checked in details, I realized that it was a robot because one call would not finish when another would start! And, to my amazement, when I called that number using the landline, I learnt ... it was SKYPE!!!! I tried to reach Skype several times, but got response "Greetings from Skype Tier-2 Team. We understand that are fraudulent transacrtions made on your account. Let me provide you all the information needed. The verification form is the only way for me to verify your identity and since you have not been successful in this process, we are very sorry to say that we really cannot proceed with the investigation or processing the refund for the said charges or transactions. We highly suggest that you try to go back to your accounts data and try to answer the form based on it. Again our apology and do hope your understanding. Best regards, Harold M Skype Customer Service" And that's it! No contact details, no useful info how to proceed further, nothing!!! Tomorrow, I am reporting Skype to police

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