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Molly's complaint against Carphone Warehouse
Carphone Warehouse making customers overdrawn on free items
Complaint against Carphone Warehouse
Ordered a free Samsung phone (the e1200) and was told by the website only to enter card details for verification purposes. First email came confirming the order for £0 but next two sneakily added on a £15 charge for a top up not requested - as seen in first confirmation email! Made me overdrawn with my bank and have been missold! Surely it's not legal for them to do this: say an item is free on the website but charge after?!
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