Carphone Warehouse

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Lisa 's complaint against Carphone Warehouse

Lisa Hillier

14/03/2015

my Tab 2 stopped charging sent it in, told it was broke as i dropped it not the case now not covered

Complaint against Carphone Warehouse

my tab 2 stopped charging, I went to the car phone warehouse they said they could send off to their engineer as it was covered under the warranty. I was then told the tablet was beyond repair as the damage was caused to being dropped and not covered under warranty. I complained instore in writing and online as they still insisted the damage was done before they recived it this is not the case they cant prove that it wasn't damaged whilst under their care they keep fobbing me off with no proof. I didnt drop it the charge just stopped working their only solution was to buy myself out of contract and which is 300 pound and start new

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