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Julie's complaint against Aerialforce

Julie Weeden


Money taken for work not completed

Complaint against Aerialforce

Booked an engineer visit beginning September 2016 through what I thought was a local company Guildford Aerial Solutions to wall mount a TV and supply trunking for cable tidying. Work was subcontracted out to AerEx based in Petersfield. Engineer quoted £120 for both jobs. TV was wall mounted but he couldn't carry out trunking as didn't have materials. Requested £120 which I gave in cash on understanding he would return to complete work. He didn't. I rang a few days later, he advised he was going on holiday for a month and would contact me beginning October, he didn't. I rang again, he advised he was going on holiday again and I was to ring him on 2nd November. A visit was arranged for last Wednesday, he then said he couldn't make it. A visit was rescheduled for this morning, no show, wouldn't answer phone. I sent a strong text and received reply offering to rectify situation, I refused. I have contacted Guildford Aerial Solutions four times today, no call back. The woman admitted she is a booking service only. Further investigation on a Consumer Watchdog website show Aerialforce operating under many other names including Guildford Aerial Solutions. There is no contact number or address other than to book for a job or quote. They have my money for an uncompleted job. I have now contacted Surrey Trading Standards, posted several negative reviews to warn others and will be contacting BBC Watchdog who already have other complaints dating back several years for this rogue trader.

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