EE

1.00 stars

144 Reviews

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Lisa's complaint against EE

Lisa Barnett

17/05/2016

Bill Shock

Complaint against EE

I thought there was a monthly cap to my bills in regards to my minutes, I usually pay £36.98 month, sometimes over to £50ish never higher than that. Just checked my bank and last payment £137.69! Never spent that kind of money on my phone bill. Rang them up and as I've already paid they want nothing to do with me. Because I have good credit I can go over my minutes and get billed, if I had bad credit they would cap it 80 minutes over my allowance. Asked them to cap it anyway they refused. However now they will text me approaching my limit. Why could this not have been done before? Can't get food shopping this week.

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