EE

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Tina's complaint against EE

Tina Renton

30/11/2015

Sudden charges for emoji smiles

Complaint against EE

After having a contract for 23 months all of a sudden EE over charges almost £80 for the small free smilies. When I challenged them the chap told me they turn a text into a mms message. This is impossible as even if I switch mms off they still send. I have NEVER been charged before and I and used both an iPhone 5 5s and 6 through my contract (phones I upgraded at my cost) I requested a manager to call me but they didn't. If there are changes for cost they should make customers aware surely. It's unfair and just wrong.

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