Lycamobile

4.00 stars

39 Reviews

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Giorgos's complaint against Lycamobile

Giorgos Karvelas

28/07/2017

Auto renewal , charging my credit card .

Complaint against Lycamobile

I have been a user of Lycamobile for the last 3 years . Normaly i use a 15 pound bundle or a 10 pound one . Every time there is a text message on my phone saying that there is not enough credit on my phone to autorenew and i have to top up .After this I always buy a lyca top up with my card from my near convenience store or top up online with paypal . I was on holiday for 10 days . When i came back i found out that they had charged me for the renewal of both bundles the time I was away . I managed to cancel the auto renewal but there is no option cancelling a bundle that you have not used . I have spent no minutes or data of it and cant get rid of it . This a total waste of my time .

  • supporters 0

Lycamobile failed to resolve this complaint

  • Comments (5)

Lycamobile Support | | VERIFIED

Hi Giorgios, I’m sorry to hear this. It looks like you have two plans active set to renew automatically. You can see them dialling *137# and cancel your renewal dialling *190#. Please do contact us on Twitter or Facebook and we will be able to cancel the one you don’t need.

Giorgos Karvelas | | VERIFIED

Thank you for your reply . I have done them all . Even send a message to Facebook so i can cancel one of two but no one replied . the message was sent Friday three days ago and another one today Monday but no reply yet .

Lycamobile Support | | VERIFIED

Thank you Giorgios, we will get back to you as soon as possible

Giorgos Karvelas | | VERIFIED

After contacting Lycamobile in facebook they did reply to me not instantly but eventually . But nothing changed , the guy told me that i had accomplished already to stop the auto renewal ....but that was something i already knew . I was trying to get my money back for the bundle i had not used . (15 £) So the auto renewal was for 2 bundles i had used in the past .Changing carrier asp !!! Furious !

Giorgos Karvelas | | VERIFIED

Scammers and worst costumer service ever . Amateurs at best !!!!
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