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Lycamobile

4.00 stars

40 Reviews

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Anusuya's complaint against Lycamobile

Anusuya Banerjee

19/06/2017

[LAPSED] Lycamobile bundle name ocnfusion

Complaint against Lycamobile

Hi! I have been using Bangladesh plus plan for a while. I dint have balance yesterday when it went for automatic top-up and as expected, I got a "failed to recharge" message today morning. Today morning, I tried to recharge it with Bangladesh Plus plan and got a message that Bangladesh plan is activated. Both of these plans, although the same in price, have different features - I use the former to call India,which is not possible in the latter. Could you please revert mine to the Bangladesh Plus plan instead. I haven't used any minutes from this yet. Reference no: RD0017115004, transaction ID: QTU0010717689

  • supporters 0

Lapsed. Anusuya has not responded in 90 days

  • Comments (5)

Lycamobile Support | | VERIFIED

Hi Anusuya, thank you for your review. I just checked your transaction reference and the payment was authorised. You should see your plan active when you dial *137#

Anusuya Banerjee | | VERIFIED

Hi! Thank you for your message. I know the Bangladesh plan is activated, I want the Bangladesh plus plan. That is my issue. Could you please revert it to Bangladesh plus for me?

Lycamobile Support | | VERIFIED

Hi Anusuya, please contact our customer service and we will be able to help. We are available on Facebook and Twitter too

Anusuya Banerjee | | VERIFIED

Yes I have contacted on facebook and via email. it is unfortunate that the customer service is really poor and NOT really to help the customer, as clearly seen by a response after half a month of complain. I am very very disappointed with the service, after being a loyal customer in different places in europe over 4 years!

Lycamobile Support | | VERIFIED

Sorry you feel this way Anusuya. If you have already messaged us on our Facebook page we will get back to you as soon as possible.
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