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Anusuya's complaint against Lycamobile

Anusuya Banerjee
19/06/2017
[RESPONDED] Lycamobile bundle name ocnfusion
Complaint against
Lycamobile
Hi! I have been using Bangladesh plus plan for a while. I dint have balance yesterday when it went for automatic top-up and as expected, I got a "failed to recharge" message today morning. Today morning, I tried to recharge it with Bangladesh Plus plan and got a message that Bangladesh plan is activated. Both of these plans, although the same in price, have different features - I use the former to call India,which is not possible in the latter. Could you please revert mine to the Bangladesh Plus plan instead. I haven't used any minutes from this yet. Reference no: RD0017115004, transaction ID: QTU0010717689
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