Lycamobile

4.00 stars

52 Reviews

Broadband silhouette

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Biju's complaint against Lycamobile

Biju R

14/07/2016

[RESOLVED] - SIM Card not delivered

Complaint against Lycamobile

Haven't received the SIM for order FST0000395593 - This was reported to lycamobile customer care through ticket number 47261374 - still getting the same response that they are tracking the order. Please cancel the order and refund since FedEx has delivered the order to some one else, you can always get the refund from FedEX - or else send a new SIM

  • supporters 0

Lycamobile resolved this complaint

  • Comments (4)

Lycamobile Support | | VERIFIED

Hi Garry, I’m really sorry to hear about this incident. Please accept our apologies for the negative experience. We will be able to check the status of your order and send and issue a new one if necessary. Please feel free to contact us tweeting @Lycamobile or on our Facebook page. We are here to help.

Biju R | | VERIFIED

I have already got lots of apologies from Lycamobile. What I need is an action or a timeframe by which they can resolve the complaint.

Lycamobile Support | | VERIFIED

Hi Biju, thank you for your patience. We have already messaged you on Facebook to help you with this. Let’s continue over there as we will need to ask you some information about your order privately.

Biju R | | VERIFIED

Got a replacement SIM card
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