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Angela's complaint against Lycamobile
[LAPSED] Undelivered Sim Card, No Reponse at all.
Complaint against Lycamobile
Over a week ago, I ordered a nano-sim card containing Lycamobile's 'XS Unlimited Plan' which costed $24.90. Strangely, the nano-sim has not been delivered even after the company's promised under 5 business days delivery. Obviously as a consumer who has given my money to this company, I tried to contact them. Firstly I used their website form which I filled out to contact them. Waited 2 days, and received no reply, just an automatic 'you have been acknowledged' email from the other side of the world. Then, I submitted this form again twice, and no answer. So after, I used their 'complaints email' which Lycamobile also tried to resolve under 5 days. I have emailed them around 4 times, and still...no response. Then, a bit suspicious of their service, I emailed them again using a email from their terms and conditions page and is now waiting a response. Definitely not happy with the customer service. I've emailed them over 8 times, and I have no gotten a single response. Sounds very suspicious, almost similar to a scam with their attractively low prices... I demand my nano sim to be delivered.
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Lapsed. Angela has not responded in 90 days
- Comments (1)
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