IMImobile

3.00 stars

35 Reviews

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Michele's complaint against IMImobile

Michele Hall

23/08/2017

[RESPONDED] Unwanted text message costs £4.50 just to receive it!

Complaint against IMImobile

My son who is 11 years old has received an unwanted text message on his phone which has been charged to me as the account holder at £4.50. I contacted Virgin, my mobile supplier who gave me a phone number (03330030581) to call to get a refund. However even when I do get through on this number, it doesn't allow me to speak to a human being. After some investigation online, I have found your number (01494750500) yet again after several attempts, I cannot get through to speak to anyone. I am absolutely disgusted that you have allowed such an amount of money to be charged for receiving a text message!

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IMImobile has responded

  • Comments (1)

Chris Bennett | | VERIFIED

Hi Michele, This charge will relate to a merchant. IMImobile does not operate service but we do provide a billing gateway for service to operate. We will absolutely deal with this for you. Please contact us on 01494 750678 or at Custom[email protected] If you need to leave a voicemail you will be contacted back the very next working day. Kind regards Chris
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