O2

1.00 stars

58 Reviews

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Mark's complaint against O2

Mark Betts

26/07/2016

[RESOLVED] - Accidental O2 mobile call for 744 minutes cost £103 pounds charge.

Complaint against O2

I looked up my work number to give to someone in the evening, and I accentally called the number and put my phone back in my pocket and it was left connected to my work number which answered automatically onto an answerphone all night for a total of 744 minutes, I have 500 minutes allowance, so I have a bill of £103. (744-500)*£0.45= approx £103 I have had the phone contract for almost two years and have an average of 20 minutes use a month. They offered me £25 credit, but as I am such a light user, could they not cancel my mistake I made in calling the number accidently. O2 are better of to (500-20)*20 months = 5760 minutes.

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O2 resolved this complaint

  • Comments (1)

Mark Betts | | VERIFIED

Talked to customer service and removed charge.
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