O2

1.00 stars

57 Reviews

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Agnieszka's complaint against O2

Agnieszka Dave

24/10/2016

O2 claims that I was 17 hours on the phone!!!

Complaint against O2

I am with O2 nearly 7 years.My free minutes allowance is 600 minutes per month.My bill is always around 20 pounds since 7 years.Previous month O2 told me that I was using much more than my free minutes.They claim that I was 17 hours on the phone.I made a complain.They saying that they made a network investigation that my phone was connected to my simcard. They did not sent me any correspondence regarding my complain.Waiting to be connected to an adviser takes ages.Most of the staff in call center dont speak good english either.They was putting me all the time to reads notes in the system.They bully me to pay my bill 193 POUNDS!!! They told me that debt collector will came to my house.

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