TalkTalk

3.00 stars

228 Reviews

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S.Sawy's complaint against TalkTalk

S.Sawy

20/11/2015

My bank account have been compromised by one of Talk Talk managers

Complaint against TalkTalk

on the 02/08/2015 I received a phone call from a talk talk manager in India regarding a debt of £27.87 (1 month broadband subscription) and asked me to pay over the phone, I asked him to sort my problem of logging in to my account in order to be able to pay securely online; but he insisted that if I don't pay now, They will add £14.50 for late payment and black list me with the credit reference agency. A few days after giving my account details to this manager, A new card was cloned with my bank details and sold to criminals in the USA who cleaned my account of £4500 between the 07/08/2015 and the 11/08/2015 ( the day I found out about large number of transactions all of which were carried out in the USA). The bank manager and the fraud team in the bank managed to cancel my debit card and issue me with a new one a few days later.Despite sending a 10 pages report and 40 pages of supporting evidence to TalkTalk on the 29/10/2015. I never received any response from Talk talk ,not even to acknowledge the receipt of my formal complaint. Talk Talk must take responsibility for the breach and refund all my money back

  • supporters 0

TalkTalk failed to resolve this complaint

  • Comments (10)

Mark Davies | | VERIFIED

Hi, We will need to investigate into this in more depth. Please contact us directly either by tweeting @TalkTalkCare or posting on the TalkTalk Community where we can check some info with you and investigate. Cheers Mark, Social Customer Care Team, TalkTalk

S.Sawy | | VERIFIED

Hi Mark As mentioned in my complaint; I have sent you a formal complaint on the 29/10/2015, and also another formal letter to you and the CEO on the 21/11/2015, and still did not have the courtesy of an answer from your office or the CEO'S Office, and if you read my complaint you will understand that I am blocked from accessing your web site as well as your talk talk community. The time limit for your reply have ended on the 27/11/2015, and the next step will be the ombudsman.

S.Sawy | | VERIFIED

Time wasting and Unreasonable response

S.Sawy | | VERIFIED

Time wasting and Unreasonable response

S.Sawy | | VERIFIED

Time wasting and Unreasonable response

S.Sawy | | VERIFIED

Time wasting and Unreasonable response

S.Sawy | | VERIFIED

Hi Mark As mentioned in my complaint; I have sent you a formal complaint on the 29/10/2015, and also another formal letter to you and the CEO on the 21/11/2015, and still did not have the courtesy of an answer from your office or the CEO'S Office, and if you read my complaint you will understand that I am blocked from accessing your web site as well as your talk talk community. The time limit for your reply have ended on the 27/11/2015, and the next step will be the ombudsman.

S.Sawy | | VERIFIED

unreasonable and time wasting response

S.Sawy | | VERIFIED

Hi Mark As mentioned in my complaint; I have sent you a formal complaint on the 29/10/2015, and also another formal letter to you and the CEO on the 21/11/2015, and still did not have the courtesy of an answer from your office or the CEO'S Office, and if you read my complaint you will understand that I am blocked from accessing your web site as well as your talk talk community. The time limit for your reply have ended on the 27/11/2015, and the next step will be the ombudsman.

S.Sawy | | VERIFIED

Hi Mark As mentioned in my complaint; I have sent you a formal complaint on the 29/10/2015, and also another formal letter to you and the CEO on the 21/11/2015, and still did not have the courtesy of an answer from your office or the CEO'S Office, and if you read my complaint you will understand that I am blocked from accessing your web site as well as your talk talk community. The time limit for your reply have ended on the 27/11/2015, and the next step will be the ombudsman.
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