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Keith's complaint against TalkTalk
[LAPSED] A 'free' unwanted sim card was provided and then billed because of no DD set up.
Complaint against TalkTalk
During a renegotiation of my home broadband and phone account I was offered a free pay as you go sim which I didn't want or need, but accepted under duress. Having shredded the simm on arrival, in January this year I received a bill detailing no use of the Sim. On querying this the bill was credited and I was passed to the loyalty department. I was informed that due to the absence of a direct debit mandate I was being charged for a paper bill (which arrived by email) for the princely sum of £0.00. I asked to cancel the account and was informed that there is a 30 day period required to effect the cancellation and I would receive another bill in Feb for not having a direct debit against an unused account. How many others are experiencing this I wonder?
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Lapsed. Keith has not responded in 90 days
- Comments (1)
Mark Davies | | VERIFIED