TalkTalk

3.00 stars

222 Reviews

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Luke's complaint against TalkTalk

Luke Shaw

05/04/2018

[RESPONDED] Avoid

Complaint against TalkTalk

Absolutely diabolical service, do not use talk talk, you get what you pay for with broadband and these guys are terrible, Iv been with them a year of a 24month contract, tried to escape but can't without paying £150, always had slow speeds on broadband and router they send is terrible, wps doesn't work on it, I asked for this swapping in the first month, they sent an engineer who came out and said "theres nothing wrong with your internet", no joke? I didn't even ring for this I rang for the wps button issue, to fix this would be a new router, I gave up after this and lived without my printer for a year, Contacted them last month to cancel thinking I was in 12months, turns out its 24month so rather than cancel I thought il upgrade to fibre see if that's a bit more reliable and see if I get a better router, took the deal on £30 something per month, told router would arrive in 5-7 working days its been like 12 and its not here so I rang today on my activation day to chase it up, I was told "we decided not to send one as its the same router you already have" that's rubbish as my friend has fibre and its a different router, if I'm paying for a service I want the latest piece of kit with it, regardless of that or specifically said I need the router as this one doesn't work, in the end managed to get one sent, should be here before the 13th a full month after I picked up the phone and upgraded to fibre. On top of this todays activation day and the broadband has been switched off but the fibre hasn't, so I'm now stuck with no Internet, I rang once again told them I have no connection to which theyve said they'll send an engineer out in 24-72hours, so I could be up to three days with no internet, kids are off school, wife doesn't drive and we have no other form of watching telly that doesn't require an Internet connection. I will most certainly be seeking compensation from talk talk and speaking to the financial ombudsman if I get no response, shockingly awful service and they just don't seem to care in the slightest.

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TalkTalk has responded

  • Comments (2)

Mark Davies | | VERIFIED

Hi Luke I'm really sorry to hear that you've had this issue with us. I can see that you've also posted on TrustPilot. We've sent some instructions over to you there. Thanks Vicky- TalkTalk Social Team.

Mark Davies | | VERIFIED

Hi Luke I'm really sorry to hear that you've had this issue with us. I can see that you've also posted on TrustPilot. We've sent some instructions over to you there. Thanks Vicky- TalkTalk Social Team.
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