TalkTalk

3.00 stars

227 Reviews

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Anwara's complaint against TalkTalk

Anwara Begum

16/08/2015

Axe Talk Talk Services for high charges!

Complaint against TalkTalk

I called Talk Talk couple of months ago complaining about telephone line rental charge of £25 per month whereas I've been offered lower cost than £25 per month for phone, broadband and TV by another provider. I requested to cancel my line with them but they said my contract ends in October 2015 and they will charge early cancellation fee. But they suggested that I could reduce the monthly cost by stopping making outgoing calls. So I agreed I will take that option until October. Now I see they have taken £35 from my account. I've stopped outgoing calls, I don't have any extra services with them. I should only be paying for the telephones line rental charge. So where did this extra charge come from? I am also extremely frustrated with their customer service number 02034415550 where it only provides a service if you want to make a payment or hear your balance. If you don't require either of these services then the line cuts off automatically. This company needs to stop their business completely! They are false, unreliable, charge too much for no good service and offer very poor customer satisfaction.

  • supporters 0

TalkTalk failed to resolve this complaint

  • Comments (11)

Mark Davies | | VERIFIED

Hi Anwara, In regards to the bill all the charges will be summarised in My Account. If you have changed package its likely you have part month charges from each tariff. However we do not offer a service that is line rental only, all our packages have some form of tariff attached. If you post on the TalkTalk Community, or Tweet us @TalkTalkCare we will be happy to look into this for you. Cheers Mark TalkTalk Online Community Department

Anwara Begum | | VERIFIED

I may have not given a clear explanation of the tariff I had been using with Talk Talk. I had signed up for the Evening &Wkend free calls to local and national numbers which started at £19.?? & then increased gradually to now £27. Having cancelled outgoing calls I was not expecting any extra charge but I was charged £35 and no one from Talk Talk responded to my complaint why. I was informed my account with Talk Talk would be cancelled in October but then they tell me in November. I was fuming!

Anwara Begum | | VERIFIED

I may have not given a clear explanation of the tariff I had been using with Talk Talk. I had signed up for the Evening &Wkend free calls to local and national numbers which started at £19.?? & then increased gradually to now £27. Having cancelled outgoing calls I was not expecting any extra charge but I was charged £35 and no one from Talk Talk responded to my complaint why. I was informed my account with Talk Talk would be cancelled in October but then they tell me in November. I was fuming!

Anwara Begum | | VERIFIED

I may have not given a clear explanation of the tariff I had been using with Talk Talk. I had signed up for the Evening &Wkend free calls to local and national numbers which started at £19.?? & then increased gradually to now £27. Having cancelled outgoing calls I was not expecting any extra charge but I was charged £35 and no one from Talk Talk responded to my complaint why. I was informed my account with Talk Talk would be cancelled in October but then they tell me in November. I was fuming!

Anwara Begum | | VERIFIED

I may have not given a clear explanation of the tariff I had been using with Talk Talk. I had signed up for the Evening &Wkend free calls to local and national numbers which started at £19.?? & then increased gradually to now £27. Having cancelled outgoing calls I was not expecting any extra charge but I was charged £35 and no one from Talk Talk responded to my complaint why. I was informed my account with Talk Talk would be cancelled in October but then they tell me in November. I was fuming!

Anwara Begum | | VERIFIED

I may have not given a clear explanation of the tariff I had been using with TalkTalk. I had signed up for the Evening &Weekend free calls to local and national numbers which started at £19.?? & then increased gradually to now £27. Having cancelled outgoing calls I was not expecting any extra charge but I was charged £35 and no one from TalkTalk responded to my complaint why. I was informed my account with TalkTalk would be cancelled in October but then they tell me in November. I was fuming!

Anwara Begum | | VERIFIED

I may have not given a clear explanation of the tariff I had been using with TalkTalk. I had signed up for the Evening &Weekend free calls to local and national numbers which started at £19.?? & then increased gradually to now £27. Having cancelled outgoing calls I was not expecting any extra charge but I was charged £35 and no one from TalkTalk responded to my complaint why. I was informed my account with TalkTalk would be cancelled in October but then they tell me in November. I was fuming!

Anwara Begum | | VERIFIED

User Responded via private message

Anwara Begum | | VERIFIED

User Responded via private message

Anwara Begum | | VERIFIED

I may have not given a clear explanation of the tariff I had been using with TalkTalk. I had signed up for the Evening &Weekend free calls to local and national numbers which started at £19.?? & then increased gradually to now £27. Having cancelled outgoing calls I was not expecting any extra charge but I was charged £35 and no one from TalkTalk responded to my complaint why. I was informed my account with TalkTalk would be cancelled in October but then they tell me in November. I was fuming!

Anwara Begum | | VERIFIED

I may not have given a clear explanation of the tariff I had been using with TalkTalk. I had signed up for the Evening &Weekend free calls to local and national numbers which started at £19.?? & then increased gradually to now £27. Having cancelled outgoing calls I was not expecting anyd be cancell extra charge but I was charged £35 and no one from TalkTalk responded to my complaint why. I was informed my account with TalkTalk wouled in October but then they tell me in November. I was fuming!
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