TalkTalk

3.00 stars

227 Reviews

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Mark's complaint against TalkTalk

Mark Richards

05/11/2016

[LAPSED] Bad service

Complaint against TalkTalk

I have had problems with talktalk for some time, I told them several times that I had to keep resetting my modem, they sent me out another modem but this was no better and they said if it didn't work , use another provider. The next problem was my TV box, just before the Paralympics the demand programmes stopped working and I lost the means to record and playback programmes I had already recorded, so I phoned talktalk and they tried to say it must have been something I did , which I hadn't even touched the box, so they said they would have to send an engineer out to sort it, when I asked them when, they said he couldn't be out for another 10 days, this angered me so I asked for £500 compensation as I was going to miss the Paralympics. On the day, 2 hrs before he was due the enginner phoned me to say he would not be out till the following week, no reason given, so I had enough and cancelled my contract, as advised, and asked for a further £400 on top of the previous compensation. They told me that the CEO would phone me to let me know whats happening, no phonecalls, so I phoned them on the 3rd Nov and their excuse was the system was down, so I phoned them today 5th Nov and they reckon they have tried to contact me, lies as I am always at home , due to health reasons and I also have an answerphone and number recognition on my phones, and they want £336 from me, which I am going to refuse to pay unless they payup.

  • supporters 0

Lapsed. Mark has not responded in 90 days

  • Comments (3)

Mark Davies | | VERIFIED

Hi Mark, Any compensation would be offered in line with our compensation policy which you can find here http://www.talktalk.co.uk/legal/compensation-policy. Do you have an open complaint with the CEO team at the moment? Thanks, Emma

Mark Richards | | VERIFIED

I have an open complaint with someone but seeing that nobody has bothered to get in touch with me I don't now whats happening, they say that they have tried to get in touch with me but it's all lies as I have an answer machine and also phone numbers are shown on my phone. I have phoned up several times but just get palmed off. Am waiting for a reply as am at home most of the time due to illness.

Mark Davies | | VERIFIED

Can you please contact my team by tweeting @TalkTalk so we can take a look at the complaint for you. Thanks, Emma
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