TalkTalk

3.00 stars

222 Reviews

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marian's complaint against TalkTalk

marian saxton

06/05/2016

[RESPONDED] disconnection of line after bereavement

Complaint against TalkTalk

Have chatted online to various agents and verbally over the phone including bereavement team re disconnection of calls service. Received letter from bereavement team informing me that the service had been disconnected. It hasn't and trying to make outgoing calls is impossible as the line goes direct to Talk Talk where the advice continues to be to contact the bereavement team-the same team that has already confirmed in writing that the service has been disconnected.! Meanwhile as I now need to be the account holder I continue to pay another provider for line rental and who have confirmed that they have taken over as call provider but I can't make any outgoing calls to anyone except Talk Talk. I have e mailed TT with this issue in addition to speaking to their agents. what can I do now to resolve this issue?

  • supporters 0

TalkTalk has responded

  • Comments (5)

Mark Davies | | VERIFIED

Hi Marian, I am sorry to hear that you’re not happy with the service, please have a chat with us on our Twitter feed @TalkTalkCare so we can look into this further for you. Thanks, Abbie

marian saxton | | VERIFIED

User Responded via private message

Mark Davies | | VERIFIED

Can I have you Twitter username please :)

marian saxton | | VERIFIED

User Responded via private message

Mark Davies | | VERIFIED

Sorry, Marian, I can't find you on our feed. What is you Twitter handle (with the @ before it)? Thanks, Becky
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