TalkTalk

3.00 stars

227 Reviews

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Jane's complaint against TalkTalk

Jane Dorward

05/12/2015

[RESPONDED] Discount offer due to cyber attack, says No Strings Attached but wants to put you back into a contra

Complaint against TalkTalk

When I tried to register my 12 month 50% discount offer due to cyber attack I was told that I would be put into a 12 month contract. I am not currently in a contract with talk talk so could leave without penalties. This offer would put me into a contract which can then penalise me for leaving early. The letter sent out does not mention this nor does the website, website clearly states No Strings Attached. I believe this is false advertising and a false gift. Also I have tried everywhere looking for an email complaints address but they do not seem to have one.

  • supporters 0

TalkTalk has responded

  • Comments (2)

Mark Davies | | VERIFIED

Hi Jane, Information on the upgrades available free of charge with no new commitment can be found here http://www.talktalk.co.uk/customerupgrade/?refresh=true. Kind regards Emma

Mark Davies | | VERIFIED

Hi Jane, Information on the upgrades available free of charge with no new commitment can be found here http://www.talktalk.co.uk/customerupgrade/?refresh=true. Kind regards Emma
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