TalkTalk

3.00 stars

221 Reviews

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saleem's complaint against TalkTalk

saleem jan

29/06/2018

[RESPONDED] Extremely slow internet & mechanism not available for builtin USB in router

Complaint against TalkTalk

I got super fast fiber broadband from Talktalk and most of times I don't have internet router shows up RED light. If by any chance internet appears its very slow, slower than ADSL to be very honest not even near to Super fast fiber broadband. I have complained to Talktalk many times but no avail. My service has not been improved its almost a year now. I am waiting for my contract to finish and I will be more than happy. I would have more happier if I would have paid this money to a Charity. On top of that USB drive embedded in router not working because feature in router isn't available. Talktalk technical team advised they have no mechanism to support USB in routers. But funniest thing is Talktalk is promoting USB routers to get more customers. This is first & last time with Talktalk and never again. Will never recommend this to anyone.

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TalkTalk has responded

  • Comments (1)

Mark Davies | | VERIFIED

Hi Saleem, I'm really sorry to read about the problems you've been having, we'd really like to get this sorted for you. If you contact my team directly over Twitter (@TalkTalk), we'll take a look. You can also reach us on our Online Community (https://community.talktalk.co.uk/) or by using one of the contact methods here: https://help2.talktalk.co.uk Thanks, Becky - TalkTalk Social Team
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