TalkTalk

3.00 stars

228 Reviews

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terry's complaint against TalkTalk

terry hearnshaw

23/09/2015

internet issues

Complaint against TalkTalk

I have had dozens of phone call from someone I could not understand (hardly speak English) saying over the last few weeks my internet connection had been used by other people ,can I go on my computer and the y will check my system for me and resolve any issues they find I am not sure whether this is genuine Talk Talk or not .I have not had any problems with my internet as I have been away on hols ,what do I do ,I have managed to get there telephone number I think

  • supporters 0

TalkTalk failed to resolve this complaint

  • Comments (7)

terry hearnshaw | | VERIFIED

can you check your records for me to see if talk talk have actually being trying to contact me by telephone over the last month

Mark Davies | | VERIFIED

Hi Terry, As advised, we can look into this for you but we need to confirm some information with you. We cannot do this here, but if you tweet us @TalkTalkCare or post on the TalkTalk Community we can look into this for you. Cheers Mark, Social Customer Care Team, TalkTalk

Mark Davies | | VERIFIED

Hi terry, I have offered to take all the necessary actions, but you will need to contact us directly to look into this for you. Cheers Mark Social Customer Care Team, TalkTalk

Mark Davies | | VERIFIED

Hi Terry, This sounds like a very well known scam. You can find more information on this and a reporting process to raise it to us in the scam calls help article (http://help2.talktalk.co.uk/scam-phone-calls) Cheers Mark Social Customer Care Team TalkTalk

terry hearnshaw | | VERIFIED

User Responded via private message

Mark Davies | | VERIFIED

Hi Terry, As advised, we can look into this for you but we need to confirm some information with you. We cannot do this here, but if you tweet us @TalkTalkCare or post on the TalkTalk Community we can look into this for you. Cheers Mark, Social Customer Care Team, TalkTalk

terry hearnshaw | | VERIFIED

still getting calls from talk talk
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