TalkTalk

3.00 stars

228 Reviews

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Geoffrey's complaint against TalkTalk

Geoffrey May

23/01/2018

[LAPSED] My phone has now been out for 19 days.

Complaint against TalkTalk

Customer service is diabolical. Call centres seem to all be based India/Pakistan. They gabble on almost unintelligibly, and you have to ask them to repeat their selves numerous times. My phone has now been out for 19 days. Fault diagnosed with external line 14 days ago. I have now had enough of being stressed out by their useless customer service, and am changing my provider to one with its call centre in England.

  • supporters 0

Lapsed. Geoffrey has not responded in 90 days

  • Comments (8)

Mark Davies | | VERIFIED

Hi Geoffrey, I'm really sorry you've had some trouble with your services. Please tweet us @TalkTalk and we can look into this for you. Amanda - TalkTalk Social Team

Geoffrey May | | VERIFIED

I dont do tweeting or any other chat app. Please reply here.

Mark Davies | | VERIFIED

Hi Geoffrey, unfortunately we wouldn't be able to take your account details on this platform, but if you contact our team here: talktalk.co.uk/chat, they'll be able to take a look straight into this for you. Becky - TalkTalk Social Team

Geoffrey May | | VERIFIED

Done that several times. Just as useless as your call centres.

Mark Davies | | VERIFIED

If you'd prefer, Geoffrey, get in touch with my team directly through our Twitter account (@TalkTalk), and we can look into this further for you. Chris - TalkTalk Social Team.

Geoffrey May | | VERIFIED

Told a load of lies from the word go. I do not believe an Openreach engineer was even contacted. Now gone over to Plusnet. Engineer out next day. Broken wire from pole to house. Now working. After a month trying to get you to fix it, and no action, I think Plusnet did very well. Their customer service actally works!

Geoffrey May | | VERIFIED

Told a load of lies from the word go. I do not believe an Openreach engineer was even contacted. Now gone over to Plusnet. Engineer out next day. Broken wire from pole to house. Now working. After a month trying to get you to fix it, and no action, I think Plusnet did very well. Their customer service actally works!

Mark Davies | | VERIFIED

I'm sorry to hear you chose to move providers. Geoffery. Emma - TalkTalk Social Team
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