TalkTalk

3.00 stars

228 Reviews

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Colin's complaint against TalkTalk

Colin Rowe

04/09/2017

Slow Broadband Speed

Complaint against TalkTalk

Contract Faster Fibre was 36Mb but only delivered 21.5.Mb This is below the minimum guaranteed. Increased contract to Faster Fibre Boost 76Mb but only getting 25.03 Mb download speed. Now TalkTalk engineer tell me only 27 Mb can be supplied through my phone line. Why, when they know this, do they try to sell a higher download speed contract they cannot deliver on. Spent 1hour 19 minutes on a chat line ( recorded on email) only to be sold a costlier contract they cannot supply. Total robbery.

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