Talk Talk rated WORST for customer service
A staggering 38% of Talk Talk users rank the company's customer service as 'poor'.
In a previous survey around six months ago, 45% of customers gave TalkTalk a poor rating - so at least there's some improvement!
However, both Zen and Plusnet performed well, with 94% of Zen customers surveyed saying customer service was very good, along with 58% of Plusnet customers.
A TalkTalk spokesman said: 'While these results are disappointing, we have seen more customers than ever staying with us this year as we roll-out major service improvements.'
The spokesman insisted that TalkTalk customers are now seeing improvements, including new online tools to help customers resolve issues quickly and conveniently, adding: 'All these initiatives are starting to deliver improvement in satisfaction levels.'
Remember it pays to shop around for the best prices on your broadband. Check out the free price comparison tools on A Spokesman Said to look for the best deals.
Are you paying too much for broadband?
We compare deals from the big suppliers, so you can choose the best deal for you