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4 million people still PAYING for mobile phones they already own

Steve Hodge

Steve Hodge
Sep 20, 2018

An astonishing four million people are being charged for phones they already own, a new study has shown.

Most phone companies don't alert customers when their contract ends, so they end up paying more on higher tariffs.

On average customers are overcharged £22 a month, but this could be as high as £38 for high-end phones such as an iPhone 7 or Samsung Galaxy.

Gillian Guy, chief executive of Citizens Advice, says: “It is unacceptable that mobile providers are knowingly overcharging customers for phones they already own."
Mobile phone companies are being urged to alert customers when their contract is nearing its end, but this doesn't go far enough for Citizens Advice.

Ms Guy said: “We’ve heard a lot of talk from government and the regulator but now we need action.

"Other companies have already stopped doing this so we’re looking for these three major providers to follow suit.”


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