Thomas Cook

1.00 stars

67 Reviews

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AHMED's complaint against Thomas Cook

AHMED MOHAMED

13/12/2016

ABOUT TICKET FOR FLY

Complaint against Thomas Cook

ON THE 25 NOVEMBER 2016 I GO TO LONDON GATWICK AERPORT FLY TO EGYPT -HURGHADA..TICKET NO 881241057318801.. WITH REFERENCE TO THW TICKET (BOOKING REFERENCE 7THPR7)I WISH TO COMPLAIN THAT I WAS UNABLE TO CATCH THE ABOVE MENTIONED FKIGHT DUE TO THE FACT THAT WHEN I BOOKED IN ONLINE AS REQUEST ,I WAS NOT GIVEN SUFFICIENT INFORMATION REGARDING WHICH GATWICK TERMINAL TO USE.HAVING CHECKED THE LOCATION OF THOMAS COOK AIRLINES I WENT TO GATWICK NORTH ONLY TO FIND THAT THE FLIGHT LEFT FROM GATWICK SOUTH.ON REACHING THE SOUNTH TERMINAL I WAS NOT ALLOWED TO BOARD THE FLIGHT AS I WAS TOLD BOARDING HAD CLOSED.I THEREFORE HAD TO PURCHASE ANOTHER TICKET AT A COST OF 272,02£.IF THE TERMINAL INFORMATION HAD BEEN STATED ON THE TICKET I WOULD NOT HAVE WASTED TIME AND MONEY TRYING TO ASCERTAIN WHICH TERMINAL THE FLIGHT LEFT FROM.I WOULD THEREFORE SUGGEST THAT THE COST OF THE EXTRA TICKET I HAD TO PURCHASE,BE REFUNDED IN FULL.THANK YOU

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