Thomas Cook

1.00 stars

67 Reviews

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gloria's complaint against Thomas Cook

gloria bevan

13/09/2015

borstal without staff

Complaint against Thomas Cook

went to the laguna park 2 adeje as a substatuete for tunisia . we wernt told it was 2 star the staff could not cope all of the people we spoke to should have gone to tunisia . the hotel was in caose the animation was non existant so children were running riote untill 11 pm no linnen change bloodshed on more than one occasion not the kind of behaviour we are used to as a 60 something couple with no children. could not get a drink at the bar as the staff would serve the geusts who were half or full board first as they were paying for drinks those geusts would get glasses allinclusive would be given plastic cup reception staff no help ,no rep he was not seen after three days CRAIG McNAB didnt see him to complain to.yours GLORIA

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