Thomas Cook

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Nathan 's complaint against Thomas Cook

Nathan Inglis

19/05/2015

Change of flight times mean loosing out on a night

Complaint against Thomas Cook

Booked through Barrhead, had issues with that too (another story). Then received a letter yesterday advising that thomas Cook has (kindly) changed our flight times! We now don't arrive until late night/early morning, and as its a young group holiday, we were looking forward to having a full week away! They won't even let me know how to make a complaint regarding this... I understand there may be necessary changes however compensation for the hassle it has caused should be given! What if we had booked an event for that night? Or had a taxi booked for the hotel?

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