Thomas Cook

1.00 stars

67 Reviews

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josephine's complaint against Thomas Cook

josephine tite


Completely misold a very expensive holiday - and thomas cook excuse for every complaint i made

Complaint against Thomas Cook

Booked a very expensive holiday with Thomas Cook, usually we book individually on line, but I was taking my 18 year old niece for what we thought was a luxury holiday, so I decided to let the experts find our holiday (what a mistake). I was not informed it was no where near a beach, we had to catch a taxi, we were told we had a luxury balcony view of a luxury pool, the pool was not much bigger than my fish pond, the surroundings were extremely dull, just a few palm trees loads of beige deckchairs, bearing in mind no beach, 1 miniature pool is not my idea of luxury, when I asked for a se view I was told this would cost more, when I told Thomas Cook this they said I should have asked for a sea view, I was not offered a sea view at the booking, I was not told that my luxury view was surrounded by flats, I was not told this was not a suitable hotel for an 18 year old (the entertainment girl said she was much too young for such a hotel), one again Thomas Cook made an excuse. I had to pay to use the safe in our bedroom, the room was tiny with absolutely not privacy at all, we changed in the toilet. When we asked when our rep would be visiting we were told they never came to this hotel but we could read the book they left, and give them a call. We paid nearly £1,300 each for this holiday, I presumed the rep would get in touch with us, apparently not. We were left having no idea where the best places were and it was definitely the most disappointing holiday and most expensive holiday I have ever had. When we arrived at Menorca airport, nobody was there for us, we were shoved on a coach which took nearly 2 hours to get to our hotel, we were 20 minutes away from our hotel. We were supposed to be picked up my a minicab. I have spoken to many people about this holiday and cannot believe the number of them also had bad experiences with Thomas Cook. My advice -book yourself, save such disappointment.l

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