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Martin's complaint against Thomas Cook
Customer Service is a Joke
Complaint against Thomas Cook
Went to Cala Bona (Catalonia Del Mar) with TC and on the first night my wife slipped in the shower bath (no anti-slip mat provided). We had to have private assessment by a local GP and then had to go to the hospital twice, first for an X-ray and the next day for ultrasound on her neck and throat. Fortunately my wife was ok but neither Thomas Cook or the hotel, who were both informed, didn't care less, never came to see her or even ask how she was? How very disappointing they turned out to be. Consequently we will never go with TC or to the hotel again.
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