Thomas Cook

1.00 stars

67 Reviews

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Martin's complaint against Thomas Cook

Martin Kelly

22/10/2017

Customer Service is a Joke

Complaint against Thomas Cook

Went to Cala Bona (Catalonia Del Mar) with TC and on the first night my wife slipped in the shower bath (no anti-slip mat provided). We had to have private assessment by a local GP and then had to go to the hospital twice, first for an X-ray and the next day for ultrasound on her neck and throat. Fortunately my wife was ok but neither Thomas Cook or the hotel, who were both informed, didn't care less, never came to see her or even ask how she was? How very disappointing they turned out to be. Consequently we will never go with TC or to the hotel again.

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