Thomas Cook

1.00 stars

67 Reviews

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ELIZABETH's complaint against Thomas Cook

ELIZABETH WILLIAMS

15/10/2015

HOLIDAY TO VICK AREANA DOMINICON REPUBLICK 14 DAYS

Complaint against Thomas Cook

ROOM WAS NOT SUITABLE A LOW BATH WITH SHOWER ON WALL COULD NOT BE LOWERD FELL OFF I AM A DISABLED PERSON AND COULD NOT USE IT AIR CON WAS DRIPPING ALL OVER FLOOR SLIPPED AND HURT MYSELF ROOM CARDS WERE ALLWAYS NOT WORKING LOST COUNT HOW MANY TIMES HAD TO GO BACK TO RECEPTION TO SORT IT OUT NOT GOOD AS MY WALKING IS LIMITEDALL ELECTRICS KEPT GOING OFF ON A REGULAR DAILY BASIS ,LEFT IN TOTAL DARKNESS HAD TO ASK FOR A DIFFERENT ROOM AFTER 3 DAYS AS ACROSS FROM MY BLOCK THEY WERE DOING UP OLDER BLOCKS HAD CONSTANT DRILLING BANGING FRON 7AM UNTILL 11PM EVERY DAY. THE REP WAS HORRIBLE READ THE THOMAS COOK FOLDER STAEING WHEN HE AVAILIBLE WENT 3 TIMES DIFFERENT DAYS AS STATEED IN THE FOLDER HE WAS NEVER THEIR AT THOSE DAYS OR TIMES WHEN I FINALY FOUND HIM HE WAS RUDE SAID I WAS WRONG I INSISTED HE CHECK THE FOLDER AND HE TOOK THE PAPERS OUT AND THROUGH THEM SAYING HE DIDNT NOTICE THEY WERE WRONG. ALSO BOOKED WITH HIM A TRIP TO THE SHOP HE SAID THE BUS WOULD COME UP TO THE MAIN RECEPTION AT 11-40 STILL WAITING AT 12 DINNER TIME I WAS TOLD THE BUS DIDNT COME UP I HAD TO WALK DOWN TO THE MAIN GATE ,AGAIN BEING DISABLED THIS WAS REALLY NOT ON. WASENT OFFERD A WINDOW SEAT HAD TO SIT IN THE MIDDLE ROW,AND NO WHEELCHAIR AT PUNTA CANA AIRPORT HAD TO WALKMOST OF THE WAY WITH LUGGAGE WHERE A FULL LENGTH LEG BRACE AND USEING A WALKING STICK WITH A BAG AND SUITCASE.I SAVED HARD FOR THIS HOLIDAY AS I AM DUE FOR MAJOR SURERY AND IT COST A LOT OF MONEY. I AM SO DISCUSTED WITH THE WHOLE PACKAGE AND AM SEEKING ADVICE ON CONPENSATION AS IT WASENT A HOLIDAY IT WAS A NIGHTMAIRE AND IM NOW SUFFERING FROM IT.

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