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Gavin's complaint against Thomas Cook
I was delayed on returning from Naples, so I was late getting back to work
Complaint against Thomas Cook
I was returning from Naples Airport, the lufthansa flights were cancelled due to a strike that Thomas Cook new about before we left from Birmingham.I had to use my annual leave to cover the delay.I called Thomas Cook from Naples about what we should do, they never called me back to help me. When I returned Thomas Cook never contacted me until I called.Thomas Cook then referred me to a Swiss website (not even in English). It appears to me that Thomas Cook are doing nothing for the money that I paid them.
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