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Silviu's complaint against Thomas Cook
Poor service and customer support
Complaint against Thomas Cook
Booked a private transfer in a Thomas Cook agency for our holiday in Mallorca to find out that it wasn't done properly and we don't have anyone waiting to pick us up. It was a struggle to sort this issue, with rude staff at Thomas Cook's agency in Palma airport. We found out we were overcharged for the transfer as the new papers we were sent showed a price 50 pounds less than what we paid. We were really disappointed we the service.
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