Thomas Cook

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hannah 's complaint against Thomas Cook

hannah lawrenson

29/04/2015

Thomas Cook refusing to refund extra leg room seats for holiday cancelled due to their mistake.

Complaint against Thomas Cook

Booked a holiday using Thomas Cook, booked extra legroom seats at £62. Holiday changed by Thomas Cook to a completely unsuitable hotel, cancelled holiday as no suitable alternative, told by people on many phone calls I could get a refund for my seats as it was not my fault I wouldn't be on the flight. I have since been told I will not be refunded as they are non-refundable seats! I am appalled the only reason I .can't use the seats is because Thomas Cook changed my booking, leading me to have to.cancel altogether, I have been told so many different things and want my £62 back.

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