Thomas Cook

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Chris 's complaint against Thomas Cook

Chris Malkin

03/12/2014

Thomas Cook sold me a superior room and gave me a basic room!

Complaint against Thomas Cook

Booked holiday with Thomas Cook for a week at Riosol in Puerto Rico Gran Canaria. At the time of booking the hotel was getting full so booked a superior room half board (this is the default room type that the website showed and certainly not cheapest) got on holiday to find we were in a standard basic room and TC stated I was wrong and had booked a standard room. I have shown them invoices showing superior room on booking. TC rep unhelpful as were many departments in the UK. Offered £170 voucher which isn't good enough. Spent 3 days of 7 sorting this out whilst on holiday!! Not good enough. Manager supposidly investigating this now....let's wait and see!

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